Great Resumes Fast » Resume Writing Tips » 7 Questions to Ask Yourself to Write a Better Customer Service Resume

Creating an accomplishment-driven resume is vitally important in order to get the attention of hiring managers.  How do you do that though when your job isn’t necessarily all about numbers or sales?  You can start by asking yourself the following seven questions about your experience in customer service and then incorporate those answers into your resume today!

1.  Have I had any effect on operating costs?  Have I reduced them in some way?  What about general overhead for the business; have I reduced that in some way?

2.  What responsibilities or results have I had with key accounts?

3.  Have I had any involvement in new processes, procedures, or technologies that have been used to automate processes or save the company time or money?

4.  What about quality assurance or performance review results?  What have others said about the quality of the service I offer?

5.  What scores, if any, have I contributed to positively?  Have the company rankings/scores increased—or mine personally?

6.  Have I contributed to any form of sales revenue for the organization?  If so, what was my part?

7. How have I improved the experience for those I work with and the clients, customers, or patrons that I service?

Take the answers from these questions and create accomplishment-based statements that you can use throughout your resume for hard-hitting, memorable impact.

For additional job search and career related advice, check out our blog or follow us on Twitter @GreatResume.

About Great Resumes Fast Product Templates MRP-3882

About the author

Jessica Hernandez, President, CEO & Founder of Great Resumes Fast

Hi, I’m Jessica. I started this company back in 2008 after more than a decade directing hiring practices at Fortune 500 companies.

What started as a side hustle (before that was even a word!) helping friends of friends with their resumes has now grown into a company that serves hundreds of happy clients a year. But the personal touch? I’ve kept that.

You might have seen me featured as a resume expert in publications like Forbes, Fast Company, and Fortune. And in 2020, I was honored to be named as a LinkedIn Top Voice of the year!

I’m so glad you’re here, and I can’t wait to help you find your next perfect-fit position!

Leave a Comment

Improve Your Resume: Download Your Free Executive Resume Template Today

Are you struggling to create an executive resume that will impress employers? Download this free executive resume template and receive a series of 10 emails with expert guidance on how to write resume content that resonates with employers so you get more interviews.

It's everything you need to stand out, make an impression, and accelerate your job search.